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Careers

Community Manager

Location: London, UK
Employment Type: Full-time

What You’ll Do

Over the course of 12 months, the Community Manager will have taken complete ownership of an open & active dialogue with our community, established a number of initiatives to maximize efficient communication, tuning into our customers’ preferences and sentiment to help ensure a happy & growing community, maintaining strong public perception of our brand; having achieved the following:

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  • Set-up, optimize and maintain multiple sources of communities (Facebook, TikTok, Twitter, Reddit etc.) growing our total number of followers to over 100,000 in 2023, including an army of brand ambassadors, tasked with promoting the Outsmarted brand globally.

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  • Schedule & execute daily social posts, managing all interaction with Outsmarted followers & fans across all official social channels.

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  • Establish & grow an influencer incentive scheme, promoting the Outsmarted brand, and set-up of our Live TikTok Shop channel, organizing a gameshow-style livestream on TikTok to generate brand awareness.

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  • Writing copy and proofreading various marketing materials and initiatives across a broad range of mediums, including print, video, and web. Supporting QPLAY’s Customer Success Manager and Digital Marketing Ninja with their copy requests when required.

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  • In coordination with QPLAY’s Digital Marketing Ninja, you’ll segment QPLAY’s customer data, and send weekly mass mailers to help achieve £1m of content sales in 2023.

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  • Develop and maintain relationships with media outlets/ journalists to secure PR exposure for Outsmarted frequently throughout the year, with a focus on readers interested in toys, video games and trivia products.

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  • Work in tandem with QPLAY’s Customer Success Manager & Chief Question Officer to monitor reviews & customer happiness, soliciting feedback by implementing customer surveys for suggestions on product improvements, new software features, and question content suggestions from the community.

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  • Crisis management when either fulfilment issues or software/ server issues arise will be owned by you. You’ll conduct frequent monitoring and reporting on live-service issues and player feedback. You’ll need to coordinate with QPLAY’s Customer Success Manager to ensure rapid and communication, across all communication channels whenever necessary.

Who You Are

  • You are articulate, empathetic and a good listener: As the Outsmartian who represents our brand, you will advocate for the community first & foremost, but also understand the idiosyncrasies of managing public perception.

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  • You are a problem solver: You will demonstrate strong logical thinking, keen to critically approach problems & goals and actively researching trends and hot topics. You do more with less and prefer sprints over marathons.

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  • You’re a team player without ego: As a small team of ten, everyone must have both a unique and valuable contribution to the mission. Your comparative advantage will be your ability to harness the collective voice of our community to help grow it organically.

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  • You are curious & like tech: You show an interest and aptitude for researching useful new software tools & technologies for managing a growing community of fans & followers.

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  • You have a flexible attitude: Can adapt to changing environment and an evolving product; possess a willingness to attack problems from new angle.

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  • You have a startup mentality: Our goal is to hire a leader, with a bootstrapping approach, accepting that menial tasks are sometimes necessary.

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  • You must have: 2+ years’ experience managing a large community, excellent written English, ideally with a PR skill set. Bonus points for bringing existing media outlet relationships, having worked in a toy, tech or gaming company.

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Where You’ll Work

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QPLAY has a hybrid work model. We recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Outsmartians. A typical week will require 3 days per week spent in our Bromley office, and the rest in your own space. 

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What We Offer

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We offer a competitive salary of £35,000 - £45,000. We’re also proud to offer access to an exciting Share Option Scheme for this particular role. As a VC backed start-up, in making yourself indispensable to the mission, there’s no limit to what the opportunity can bring.

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